Visitor
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1 Message
Trying to get a statement and no help!
I was chatting with an agent that said I would be receiving my statement reflecting I paid off my cellphone, then another agent jumped in asking how they may assist me. When I stated I was waiting on my cell phone statement they reported they were from a different department. I never received my statement! The crazy thing is, the reason I had to cancel XFinity service is because we don't have them in area. I feel like I am being punished! I called the customer service and the automated service did not send me to a person, I called again, and the same issue! If they do come to my area, I will not use them again! This is not how you treat your long term and previous customers!
XfinityJohnG
Official Employee
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1.9K Messages
1 day ago
Thank you very much for reaching out here @user_ronb1t. I am very sorry to hear of that experience, and we would be happy to assist you from here with any billing issue. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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