Visitor
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2 Messages
Trying to confirm a conversation with billing support
I had a telephone conversation this morning with an agent who confirmed that due to a glitch my account was showing I had not returned a flex box a year ago and I was being charged for it. She confirmed that my account had been updated and I would be refunded for the additional costs. I asked for this to be confirmed and she said I would have a text and an email. 3hrs later I have still not received. Please advise.
XfinityMarshante
Official Employee
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1.6K Messages
3 hours ago
Hello @user_acfe27, thanks for taking the time to leave a post. I completely understand your concern, especially since you were expecting an email and text confirming the correction. Sorry you haven’t received either yet. We’d be happy to take a closer look at the account to verify the Flex equipment status and the adjustment discussed during your call. Before we do, have you had a chance to check your spam or junk folder to see if the confirmation email was delivered there?
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