1 Message
Trying to cancel Xfinity TV service
On January 18th, I call Xfinity customer service. I spoke with a delightful gentlemen from Delhi in India. I told him that I wanted to cut my Xfinity TV and home phone service but keep the internet service. I believe that he effected this change. He sent a confirmation email to me which showed all requested changes were made. I returned all of my equipment on January 24th.
My new bill just arrived! Guess what? TV and phone service is still on my invoice! I knew that cutting my TV and home phone service was going to be a journey. Nothing is easy with these guys.
XfinityThomasC
Official Employee
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2.3K Messages
1 month ago
Hello, @user_f2uv97
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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