BW_MN's profile

New Poster

 • 

1 Message

Sun, Dec 27, 2020 10:00 PM

Troubleshooting charges not fair & not consented

Please provide refund for the $74.99 charges I have been given for the troubleshooting visit performed by the Xfinity rep in November. I never was given guidance that the visit would cost money directly. I did not consent.

Responses

ComcastAmir

Official Employee

 • 

6.3K Messages

6 m ago

Hi BW_MN, I apologize for the misunderstanding let's get the tech visit credited back to your account. To get the ball rolling on this could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?

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