Visitor
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1 Message
Trouble with autopay
I’m needing to file and official or formal complaint with Xfinity Corporate Offices due to auto pay continues to be added to my account every month and causes a financial hardship until the payment is refunded.
Even after the auto pay is taken without my authorization or knowledge, customer services denies that auto pay was added. However, after speaking with customer service to ensure auto pay is not on my account, I will log into my account to find it back added.
The most recent auto pay caused a huge financial hardship! I would like to be contacted by Xfinity Corporate Office to discuss and find a resolution to this matter.
Thank you.
XfinityLinda
Official Employee
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2K Messages
2 days ago
Thank you for meeting us here in our community, @user_wcjn73, about the trouble with autopay. I can see how frustrating this must be. No worries. You've reached the right team to investigate this for you. Please send us a Direct Message with your complete name and address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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