Visitor
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1 Message
Trouble Downgrading Internet Plan – No Options Showing
Hi there. I’ve been trying to downgrade my internet plan, but my account isn’t showing any options to change or modify my services. The online chat keeps looping me back into automated prompts that don’t resolve the issue, and I can’t reach a live agent.
I need a smaller, more affordable plan. My bill keeps increasing, and I can’t continue paying for speeds I don’t need. If I can’t get help downgrading, I’ll need to look at alternative providers in my area.
Can someone from support please message me directly so I can get this resolved?
Thanks.
XfinityJoe
Official Employee
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1.1K Messages
14 hours ago
Good morning @cba2005 thank you for your post! WE would be happy to do an account review with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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