ekandle's profile

Regular Visitor


3 Messages

Fri, Sep 25, 2020 1:00 PM

Triple Play 2 year promo went up after 1 year

I've been trying to contact a real person either through chat or phone and have been unsuccessful. I have 2 year Triple Play and have completed the first year. The internet went up 25.00 for Speed Upgrade, Extreme Pro. I hardly use the internet and I'm on a tight fixed budget since I am 87 years old. Please contact me to see what options there are for me to get my bill back down. I do not want to start a new 24 month agreement because I might move in a couple months and will have to cancel my Comcast. Thank you.



Official Employee


2.4K Messages

7 m ago

Hi there, @ekandle


I wanted to reach out and offer assistance to you regarding this post. I can take a look into if we can lower your price. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here