ekandle's profile

Regular Visitor

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3 Messages

Fri, Sep 25, 2020 1:00 PM

Triple Play 2 year promo went up after 1 year

I've been trying to contact a real person either through chat or phone and have been unsuccessful. I have 2 year Triple Play and have completed the first year. The internet went up 25.00 for Speed Upgrade, Extreme Pro. I hardly use the internet and I'm on a tight fixed budget since I am 87 years old. Please contact me to see what options there are for me to get my bill back down. I do not want to start a new 24 month agreement because I might move in a couple months and will have to cancel my Comcast. Thank you.

Responses

ComcastMartin

Official Employee

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2.4K Messages

7 m ago

Hi there, @ekandle

 

I wanted to reach out and offer assistance to you regarding this post. I can take a look into if we can lower your price. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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