Visitor
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2 Messages
trigger automated fraud alerts.
I have noticed after weeks of searching the web that my account has been triggered as a fraud alert because I am using prepaid gift cards as payments to my bill. I was notified that now I must go to a store to pay my bill. I have been paying my account for many years with prepaid gift cards and have never had a delinquent balance. I have noticed that no matter how i try and pay my bill, whether online, using the app or automated service on the phone told me to go to a store. I have even noticed that the saved cards in my account do not even show up, but your customer service sees them. This makes me feel that my account is unsecure. I have been a member since 2009 and never had issues before. I need this issue fixed because right now I am so ready to close the account and go to T Mobile internet.
XfinityThomasA
Official Employee
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3.6K Messages
3 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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