Contributor
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46 Messages
Tried to renew my account and what I received was disgusting service!`
I was just trying to renew my bill and get the 1 year contract discount. Was told by one person they don't do contracts any longer. I said ok and hung up. Called back and went to customer retention. Shri (impossible to understand) said he could get me a 2 year contract and save me $30 a month by slowing my internet. I said ok. Then told me I get a free ipad for signing a 2 year contract. I said ok. He demanded my social security number? I quickly did some research and found out it's a scam. When I said I wouldn't give him that number but wanted the deal he said the price would go up? Why? Because I didn't want to give out very confidential info? So I said I would go to one of the xfinity centers and I hung up. He set my account to cancel. I never said that once. I only found out because I was so disgusted by the scam that I called customer service. They ended up dropping my internet speed from 1200 mbps to 150 mbps so I could keep my price nearly the same. So they have Now internet which per month is about $90 less than what I had so I could save $10 a month? I am in the same situation as many others who don't have any other choices and they know it. And the comical part is, on the Now Internet page it says "Transparent prices The price you see is the price you get." When has xfinity ever been transparent about anything? Just wish I had WOW near me as I am pretty incensed about today. Why make it so freaking hard for us to overpay for services? Why are we connecting to foreign call centers where they get mad at you because you can't understand them? Giving it a few days to decide but it is getting to cord cutting time.
XfinityDena
Official Employee
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3.2K Messages
4 months ago
I am sorry for how your experience has made you feel @Sparty1966. I would be happy to take a look at the account and check for a package that fits your needs and budget. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_lswpry
1 Message
1 month ago
I've been experiencing the exact same thing. My bill was raised twice in a year, just barely enough to notice until it was $20+ higher. I called to ask why and if my bill could return with the same speed. After some time, they suddenly "were able to make that adjustment" with no loss in speed. A few weeks later, my Mbps has been barely struggling to get consistently 200+ Mbps, starts very slow, everything stalls and even above trying to sign into this to make a comment above or answer 'was this helpful' it completely timed OUT!
Once there is another option in Seattle... I'm 100% taking it.
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