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user_060tse
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7 Messages

Wednesday, December 27th, 2023 7:30 PM

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Tricked into 2 year contract

Hello I’ve been a customer of Comcast for many years and recently I noticed that there was a increase in my bill so I called them and they worked with me to lower the bill and now I just found out that I’m in a two-year contract, I had no idea I am disabled, and have trouble reading sometimes and I think this is very unfair. Can someone please look into this? 

Question

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Updated 

1 year ago

521

2

EG

Expert

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110.1K Messages

1 year ago

The concern is not "Xfinity Compliments" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAdrienne

Official Employee

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1.2K Messages

1 year ago

Good Morning, @user_060tse! That certainly is not the experience we want for our customers, and we greatly appreciate your loyalty with us. Typically, the best promotional rate there is usually a 12-month or 24-month agreement assigned to the pricing. You can view your legal agreements here https://www.xfinity.com/support/articles/my-account-find-contract. All changes on the account would need to be approved by customers to ensure that everything is exactly as you expect it.  If you are within 30 days of starting the new promotion, you can look into making changes with the promotion to something that would not come with an agreement pricing. Please let us know if you wish to look into processing changes out of the promotional rate you have right now. 

11

user_060tse

7 Messages

Yes, plesse where do I contact for help ? 

1 year ago

0

user_060tse

7 Messages

@XfinityAdrienne​ 

thank you , how do I get help 

1 year ago

0

XfinityAdrienne

Official Employee

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1.2K Messages

That is a great question, @user_060tse! You can send us a DM following these steps and we will be more than happy to dive into the account with you. 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_060tse

7 Messages

Can you please inform me where the DM message is found ? I can’t find it 

1 year ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

We're happy to help :) Do you see an option to send a "Direct Message" in the top right corner of the page? If so, you will click on that and then select "New Message". 

 

The next step would be to type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. You will then type your message in the text area near the bottom of the window, and press Enter to send your message. 

 

I appreciate you taking the time to work with me today and want to help in any way can. Do you have any questions about the process? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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