Visitor

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1 Message

10/25/2026 7:15 PM

Transfer internet bill

I am moving but my ex will still be at the current address where I have internet. Can we change the billing info to her name and address or do I need to cancel it and she must call and get it hooked up again?

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Expert

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122.5K Messages

12 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.5K Messages

8 hours ago

user_3il6fh thank you for using the Xfinity Community Forum to reach out. I am happy to assist you with making a change to the account billing information. It sounds like you want to transfer service over to them. We can definitely help you complete this process. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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