Visitor
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2 Messages
Transfer Billing
I moved and set up my equipment at my new address myself. I am being charged 75 dollars on top of a full billing cycle. If I am being charged 75 dollars for the service from my old address, why am I being charged a full cycle for the new address? I did not have service at 2 places during the same time. My bill is auto paid every month and this is pure robbery.
XfinityAbby
Official Employee
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191 Messages
24 days ago
Hello @AKNJ84. Thank you for reaching out on our Community Forum. When you move to a new address and set up service, you will be prorated a bill from the date that you start service. Because we do bill ahead, usually that first bill is higher to line up with your billing cycle. If there was an old balance transferred from the old address to the new address, it will state that specifically on your first bill at your new address. Did this help clarify your question?
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