Greetings, @user_t4w8o8! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about transferring your Lifeline credit to Xfinity. Unfortunately, the last day a customer can transfer their ACP benefit from another provider to Xfinity was April 25, 2024. You may still be eligible to apply for Internet Essentials service, however. You can find more details about this process here on our website: https://www.xfinity.com/learn/internet-service/acp
I've had lifeline acceptance idk why Xfinity hasn't given me credit for it I filed this out in April and the was on my list for phone and Internet who do I need to talk to?
user_ae313c Xfinity is not a company that participates in Lifeline. You can use this link here to find the companies near you that do https://cnm.universalservice.org/, but we are not one of them currently. Most customers who qualify for that do also qualify for our Internet Essentials program which you can apply for here if interested https://www.xfinity.com/learn/internet-service/internet-essentials.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
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1.6K Messages
5 months ago
Greetings, @user_t4w8o8! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about transferring your Lifeline credit to Xfinity. Unfortunately, the last day a customer can transfer their ACP benefit from another provider to Xfinity was April 25, 2024. You may still be eligible to apply for Internet Essentials service, however. You can find more details about this process here on our website: https://www.xfinity.com/learn/internet-service/acp
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Expert
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30.9K Messages
5 months ago
@user_t4w8o8
Xfinity doesn't participate in Lifeline.
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user_ae313c
Visitor
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1 Message
5 days ago
I've had lifeline acceptance idk why Xfinity hasn't given me credit for it I filed this out in April and the was on my list for phone and Internet who do I need to talk to?
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