Transactions Earlier Than 2022?

Thank you so much for letting us know! The steps below should be a little more concise when accessing MyAccount for PC

View your statement history
To view your statement history, go to customer.xfinity.com/billing/services/statement/history.
You may need to log in to your account.
Click on any statement to trigger a PDF download.

@Annabelle2 to access older statements, you can click the "Load More" drop-down option

Thank you for being a loyal customer since 2002! I apologize for the frustration with the "Load More" button and the site’s accessibility. I want to be transparent regarding your records: our online portal typically only stores the last 24 to 36 months of transaction history. Because of this system limitation, records dating back to 2013 or 2002 are no longer available in the active web database.

I would be happy to review your account history with you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@XfinityChristy​ Yes, I am indeed signed into my account at Xfinity.com.

I do apologize, @Annabelle2 for the trouble you are experiencing trying to send a DM. Can you please try clearing your cache and cookies from the device you are using and try a different browser along with logging completely off and log back in.-Richard

@XfinityRichard​ I've already done that, and still nothing's changed, no matter what browser I use, no matter whether I clear cookies and cache or not.

I'm sorry to hear, @Annabelle2 that you are still not able to send a DM. When you set up your Xfinity Community forums account did you select the Opt-Out from Direct Messaging?-Richard

I do apologize, @Annabelle2 Just to confirm you are not able to see the Direct Message Icon is that correct?-Richard

@XfinityRichard​ JAWS knows what the "Direct Messaging" icon is, as it says it's a button. I press that, but I'm led to a bunch of conversations from me to others, instead of the parameter to send a new message to a specific agent.

Thank you, @Annabelle2 Can you please try this link and see if that works for you https://forums.xfinity.com/direct-messaging Thank you.-Richard

Good Morning, @Annabelle2 Instead of looking for a "To" column, navigate to your profile by clicking your avatar/username in the top right corner and selecting View Profile. Your recent interactions, threads you've started, or replied to will be listed there.-Richard

@XfinityRichard​ From what I can tell, in my settings, the checkbox for "Opt Out Of Private Messaging" is unchecked, yet I haven't received any private messages from any support members.

Thank you, @Annabelle2 Sounds like you got it. It does take time for our team to reach out to you.-Richard

Thank you so much for sharing this screenshot!  I see that the Instant Messaging Icon is appearing since you're signed in.  You will ned to send us a message first as we cannot send a message directly to you. Is that "To" section still missing? 

What does it show when you click the speech bubble in the upper right hand corner? I also see the "sign in" is still showing. To confirm, have you signed in to the Forums site through it?