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Annabelle2
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114 Messages

Monday, December 15th, 2025 7:43 PM

Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

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XfinityNatalie

Official Employee

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536 Messages

1 month ago

Good evening, Annabelle2! Thanks for reaching out to us regarding your account transaction history. Rest assured, you have reached the right team to assist you! Have you tried following these steps below to view your older transactions?
-Go to the Xfinity App
-Click "Account" tab
-Click Bill Details
-Click Transaction History
-Click "All Transactions" to see a few years back
-Click "Load More" button for older statements

Let us know if this helps!

 

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Annabelle2

Contributor

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114 Messages

1 month ago

1. I don't use the Xfinity app, I use the Xfinity web site.

2. I don't use a mouse, I use a keyboard, as I am sight challenged.

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XfinityAlfonso

Official Employee

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2.3K Messages

Thank you so much for letting us know! The steps below should be a little more concise when accessing MyAccount for PC

 

View your statement history
To view your statement history, go to customer.xfinity.com/billing/services/statement/history.
You may need to log in to your account.
Click on any statement to trigger a PDF download.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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Annabelle2

Contributor

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114 Messages

1 month ago

I've logged in to the link you provided, but it seems to only be showing statements between 2024 and 2025. How do I let it show earlier transactions? Since there's no link or button there, I'm confused on this one!

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XfinityAbby

Official Employee

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546 Messages

@Annabelle2 to access older statements, you can click the "Load More" drop-down option

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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Annabelle2

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114 Messages

1 month ago

As I use a keyboard and not a mouse since I'm sight challenged, I scroll with the Tab and Shift+Tab and the arrow keys. I can't seem to find that "Load More" button no matter what browser I use. Am I just not scrolling far enough?

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Annabelle2

Contributor

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114 Messages

3 hours ago

I still can't find that "Load More" button, and I've escalated this to higher tier support. This is despite the fact that I've searched the page on both Firefox and Microsoft Edge. Perhaps their accessibility features have much improvements to be made.

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XfinityChristy

Official Employee

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2.6K Messages

Thank you for being a loyal customer since 2002! I apologize for the frustration with the "Load More" button and the site’s accessibility. I want to be transparent regarding your records: our online portal typically only stores the last 24 to 36 months of transaction history. Because of this system limitation, records dating back to 2013 or 2002 are no longer available in the active web database.

 

I would be happy to review your account history with you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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Annabelle2

Contributor

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114 Messages

3 hours ago

I pressed Enter on "Direct Messaging", but I couldn't find the "New Message" button. However, I posted a message in the main panel that showed up. Is that OK?

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Annabelle2

Contributor

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114 Messages

2 hours ago

I tried that, but nothing changed.

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XfinityRichard

Official Employee

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2.8K Messages

I do apologize, @Annabelle2 for the trouble you are experiencing trying to send a DM. Can you please try clearing your cache and cookies from the device you are using and try a different browser along with logging completely off and log back in.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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Annabelle2

Contributor

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114 Messages

@XfinityRichard​ I've already done that, and still nothing's changed, no matter what browser I use, no matter whether I clear cookies and cache or not.

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1 hour ago

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XfinityRichard

Official Employee

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2.8K Messages

I'm sorry to hear, @Annabelle2 that you are still not able to send a DM. When you set up your Xfinity Community forums account did you select the Opt-Out from Direct Messaging?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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Annabelle2

Contributor

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114 Messages

32 minutes ago

I've done all of that, and still nothing's changed. No, I didn't opt out of direct messaging when I set up my community forum profile in 2018.

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XfinityRichard

Official Employee

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2.8K Messages

I do apologize, @Annabelle2 Just to confirm you are not able to see the Direct Message Icon is that correct?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 minutes ago

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