Visitor
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1 Message
Trade in credit not appearing on my bill
I traded in 2x mobiles in 01/14/25 , both devices were shipped within 01/25 to Assurant and they were considered eligible for the trade in offer, approval received from Assurant team by e-mail.
After 3 months, credits related to the trade in were not available on my bill, since 04/25 I am trying to solve the situation: Xfinity chat attendant always opening empty/fake tickets [Edited: "Personal Information"] that are closed in the next day without any resolution for the issue.
I tried in person at Xfinity retail store and again they opened a ticket and I never received a feedback from Xfinity for the trade in credit .
7 month I traded in the phones, what I need to do receive these credits?
XfinityMarshante
Official Employee
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256 Messages
9 hours ago
Hello @user_18iv91, Thank you for taking the time to leave a post. Sorry to hear about the experience you encountered when trying to get assistance with getting your trade-in credits applied to your bill. We would love to turn this experience around. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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