Total Scam

I have been a loyal Xfinity Mobile customer since the beginning of their service. I had an unlimited plan but wanted to switch to a 1GB plan as I was going out of the country for 3 months and wouldn't use my phone there. I tried calling customer service but could only reach automated messages. Eventually, I chatted with an agent at the end of April and requested the switch. They informed me that since I had already used 7GB on my unlimited plan, I needed to wait for the next billing cycle to change my plan. This made sense, and even the app wouldn't let me switch. So, I waited until the end of the month when my billing cycle ended, and the app allowed me to make the change. Xfinity sent me an email confirming that my 1GB service would begin on May 2nd.

The next day, I received an email stating that my bill for April was $170.00 because I had used 1GB plus an additional 6GB. They charged me for the data I used on my previous unlimited plan because my billing cycle ended on May 1st, and I changed the plan on May 1st, despite the email confirming my plan would start on May 2nd. They refused to waive the charges, insisting the bill was valid. This feels like a total scam! I plan to cancel my plan and close my account as soon as I am back in the country. I do not recommend Xfinity Mobile to anyone, as they were not helpful at all. They clearly stated my 1GB plan would start on May 2nd, yet I was charged for the data I used at the beginning of April. I hope someone reaches out to correct this ASAP, as I am super frustrated and disappointed!