shawnpeter2016's profile

New Poster

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5 Messages

Fri, Nov 27, 2020 9:00 AM

Told I was guaranteed services

With Covid positive and having to rearrange life I was set up a payment arrangement by a representative guaranteed services wouldn’t be interrupted and now they say there is nothing they can do to help two days after the guarantee. They have nothing in place for Covid just people telling you one thing and then disconnecting and saying it’s your fault. I have been a loyal customer, so sorry I got sick but they have been awful with all the promises just to make it me who should have done better! Making me rethink drying with a company who doesn’t care.

Responses

ComcastMorgan

Official Employee

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2.5K Messages

6 m ago

Hi, shawnpeter2016. We hope you're doing OK. Sorry to hear about your experience. The services shouldn't have shut off if there was a payment arrangement. In that case, we should have been able to restore them. We want to make this right! Has the service been turned back on since?

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