Visitor
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1 Message
Told I owe nothing and account closed then told my overdue balance will be sent to debt collections?
I’ve been called and texted tons of times about an overdue balance but every time I speak to someone they have told me that my account is closed and I do not owe anything. Then today I received another call threatening me with debt collections and that I do owe something. When I tried to get some clarity the representative hung up on. Someone please help.
XfinityLinda
Official Employee
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2.6K Messages
5 hours ago
Thanks for meeting us here today in our community, @user_nfo0jb. I'm sorry to hear about your experience, and frustration with the billing concerns. I'll gladly look into this again. Please send us a Direct Message with your full name, and complete service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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