Told by 2 different live agents my service was good to go until the 18th. Service disconnected today, am being told it cannot be restored.

Hello, I originally had a payment arrangement scheduled for yesterday January the 11th, 2025. I chatted in and spoke to the live agent on January 9th and 10th, 2025 to ask if it could be extended until the 18th. Both times I was told yes, I was guaranteed I was taken care of, one of them even lowered my bill! I just started a new work from home job and my first pay day is the 18th, I made a payment on my power bill on the 10th after confirming for the SECOND time that my bill and service was good to go. I would have otherwise put this on my Xfinity bill to stay on track for January 11th. I also have the full original transcripts confirming this.

Fast forward to this morning, my services are disconnected. I call in at 9am, am on the phone with the guy for less than 10 minutes and he again tells me that it’s taken care of and my service will be restored in 10 minutes max! Well 15 minutes go by and it’s still not restored so I call again.

After about another hour of being transferred around, I get told that unfortunately the agents all gave me the wrong information and that it cannot be restored. They tell me they can double check the chat transcripts and call from this morning but ultimately even if I was given wrong information, my service could not be restored.

This is my second week at this new job, I really need it. Can anyone please help me?