Visitor
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4 Messages
Ticket and Customer Service Issues
I made a post the other day about trying to get onto an installment plan. Support put a ticket in for me and I should have heard back by now, but I have not. When I tried to speak with an agent about what I was going through, they suggested that I switch providers for now until I can pay my overdue balance. I don't find that very professional at all. I am trying my best, but it's hard with the financial hardships I have been through, plus with my mother's health. I really do not know what else to do.
user_c453d1
Visitor
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4 Messages
4 days ago
I would like to add that the next agent I spoke with said that he would raise my request with support and that I should get a confirmation email in 2-3 hours. I never got one. He reassured me that the higher team would approve my installment plan, but I do not believe that that is happening. My services will be suspended and there is just no way I can pay what is owed. I am still baffled that the last agent told me to switch providers lol I didn't think that was part of the rules.
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