Visitor
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1 Message
Ticked off
I was told 3 different phone conversations with the same individual that I would receive my mobile line free for a year still being charged.
Visitor
•
1 Message
I was told 3 different phone conversations with the same individual that I would receive my mobile line free for a year still being charged.
XfinityNatalie
Official Employee
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409 Messages
3 days ago
Hey there, user_tbxmzy! Thanks for knocking on our XFINITY Community door. I know how important it is to get your deal as you signed up for. Rest assured, you have reached the right team to assist you with your free mobile line concerns. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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