Visitor
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1 Message
Thrown into Collections, Already Returned Equipment
Recently I had to move countries do to visa issues and it was very sudden. I did not have time to return my equipment so I asked my brother to return the equipemnt. Eventually he did return it at the Outlet Collection Auburn Xfinity store where they asked to cancel it online. I could not because in the country that I moved to I could not have aceess to my registered phone number. I have been thrown into collections for not returning the equipment and there is no way for me to contact Xfinity until I eventually found this forum. Could someone please help me out because I have looked everywhere to try and contact you guys. Please reply to this post and connect me to a human agent, I couldnt even get past your AI whenever I call.
XfinityVianney
Official Employee
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3K Messages
1 hour ago
We can absolutely review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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