Visitor

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1 Message

Tuesday, February 3rd, 2026 6:52 PM

This service is horrendous

I canceled this service months ago after I found out that Xfinity was still charging me for service at an address I no longer lived at. When an agent called me to cancel my service so the next tenant could move in, I did so, and now I'm still receiving invoices and notifications that I'm behind on payment. I did not sign up for service at my next address. Will be making some reports to the BBB regarding Xfinity's poor customer service, incompetence in managing funds, and the resulting fraudulent behavior by their commercial team. 

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Expert

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115.8K Messages

2 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2K Messages

37 minutes ago

 

user_iyz01h Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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