This price is not what was promised by Tamika from your Loyalty Team. The new monthly payment she gave me was 282.35.

Since I am a diamond customer and have been with you over 30 years, we went thru several different options. She saw I was due for a free modem change and ordered that,  She added the sports package I was requesting and made some changes to other options. She sent me the offer and it did show the 2872.35. Yet when My confirmation came thu it was for 299.40. I would like you to honor the original promised offer.