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user_lk1ay0
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09/17/2026 5:54 PM

This company is horrible

I am so tired of incompetence with customer service. They LIE!!!!! 
On top of that, the system blocked me from making payments online and I have to go to a store. Guess what, the kiosk is down. I work from home and I need to make a payment. Horrible company. I called customer service and was told the kiosk is working and they do not have a direct number to the store. I hate this company 

 

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XfinityAdrienne

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2.3K Messages

1 hour ago

Good Afternoon, @user_lk1ay0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with your payments, it certainly is not what we want for our customers.  I would be more than happy to look into the account and help with any concerns. Can you please send us a DM?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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