1 Message
This company is a joke
On October 7th my Xfinity now service was paused a day early I went through the app and chatted with an agent who said to give it a hour at most and it'll be restored however it was not restored ok so I paid my bill the next day (the 8th) which is my scheduled billing date anyway thinking that was the problem still no service I chat with an agent again still nothing so I get a call back and after troubleshooting for awhile they say I need a technician but won't be out till the 11th I said so I just lose these 4 days ? The agent said no my billing date will be changed ok so it takes until the 11th in the morning it pops back on fast forward to today I check the billing date and it's still the 8th and these ppl keep telling me that I can't change my billing date and that I basically lost 4 days and my son missed school those days (he's on virtual schooling) I'm getting real tired of this company
EG
Expert
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107K Messages
1 day ago
The concern is not "Community Center" help related.................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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1.7K Messages
1 day ago
Thank you for reaching out and taking the time to share all these details. I can absolutely understand how frustrating it must be, especially with the service interruption impacting your son’s virtual schooling and the initial troubleshooting attempts not resolving the issue as expected. I’m truly sorry to hear about the inconvenience and for the time you've had to spend reaching out to get this resolved. We are limited with access to NOW account, but I'm confident our NOW support team can help. You can find more faqs and help option here: https://www.xfinity.com/support/articles/now-internet-faqs
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