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Mr24Fan
1st Topic

Visitor

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1 Message

09/14/2026 9:44 AM

Things about the refund and new plan

Hello Xfinity Support,

I’m currently outside the United States and I’m unable to use the online chat or make a phone call.

I need help with my Xfinity Internet account. My previous lease ended on July 28, 2026, and I did not use the Xfinity Internet service at all during August. However, I was automatically charged $105 for August.

I would like to cancel the service and request a refund of the $105 August charge.

Could you please assist me with this through direct message? Thank you very much.

Question

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Updated 

2 days ago

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EG

Expert

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121.1K Messages

2 days ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChristy

Official Employee

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3.1K Messages

2 days ago

Hello @Mr24Fan. thank you for reaching out via our Xfinity Community Forums. I hope your travels are going well. I would be happy to review your account and see how I can best help. To get started, please send me a direct message with your full name, service address and when & how you originally reached out to close your account. Once I have access to your account we can make sure everything is resolved. 

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

 

 

 

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