Thieves

I was told that I would receive my refund in a "few" hours.  It's been 8. And every agent i talk to promises to help, and then they ghost me. Leaving me in a constant cycle of "hey I need my money" and xfinity saying they'll help.  But i still don't have my money

Thank you for those additional details. Could you please send our team a direct message with your full name and full address? Our team can look into what the delay is. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityRaf​ I finally got on the phone with a representative. After being lied to by a bunch agents online, a representative on the phone says I need to go through my bank. Meanwhile I'm being told by the agents that my refund was coming Friday, then today. Spoke with a supervisor who it would be two days from now. This is trash tier customer service, and i will scream from the rooftops for people to never do business with Xfinity.  They gave a $40 credit to another account my name wasn't even on, and have no intention of reimbursing me. Not to mention the two months of charges on an account that's not in my name. Nor did I authorize the payment. Xfinity is garbage. Never do business with them.

@user_66d97b,

I appreciate you following up and providing your feedback. I see your calls to support did not provide the outcome you expected. When you transfer ownership to another person, they will take over the account as it stands. If you feel the current owner did not have permission or authorization to use your card and you are not in contact with them, you explore reaching out to the Customer Security Assurance Team to file a claim here: https://internetsecurity.xfinity.com/help/report-abuse. 

@XfinityVianney​ This is too little too late. Xfinity already told me they couldn't help me after wasting my time for 5 days. All the screenshot I have from these chat logs i could use to show potential customers what they have to look forward to with this terrible company