Thieves Liars Fraud

In January I tried to transfer my service to a new address because I was moving. When I tried to complete the transfer online it said “we need more information before completing give us a call” I gave them a call and the agent made a new service account and transferred my service account to my new address. Now I have two accounts for one address. I never purchased new equipment simply used my old equipment. 

Both accounts were active… both accounts charging me from January until May initially unbeknownst to me because I only see one account online and in the app. On April 17th, I see I owe a bill of $137 with a past due of $45 (strange I thought because I have been paying). So at 12:01 I make a payment of $91.80. At 2:00pm my service gets cut off. Strange again. I call and am told I have two accounts and I made a payment to the wrong account and to pay an additional $45 to get my services on until the $91.80 posted. I pay the $45 and am told after hours on the phone that the 91.80 will be credited to the new account. Imagine when I get a new email saying the old account was canceled and the new account has a balance of $137. I call again and am told they refunded the $91.80 (they did not refund anything). After an hour, Jasmine m$# credited the new account & hung up before we could confirm I saw the credit reflected. She did not credit the account. I call back and speak to Rose 1342 who refuses to transfer me to a supervisor for an hour and tells me I need to pay $45 for the past due balance. She explains that I only have $91.80 credited to my account that hasn’t posted yet. She says I still owe $45 for April. I show her the payment receipt for April of $45 separate for the $91.80 and she then says “Oh you have an upcoming balance of $45 due in May but credits to accounts can’t be applied to past balances so you have to pay an additional $45 today then you won’t owe in May or June” … we then see on the old account that I was charged $50 in May for a payment reversal (them applying the credit to the correct account cost me)…. I said I refuse to pay with the hopes of May and June being free and it is terrible customer service to not take the slightest accountability for your errors and have the audacity to charge me more. She finally transfers me to a man who hesitates to transfer my to a supervisor then tells me I have to wait 30 minutes for a call back. We will see what happens, but I think Verizon services my area. 

Eneah - 05