4 Messages
They won't issue refund
Everytime I ask the status of my refund, they keep telling me that it will take 24 hours to issue it.
A week later of repeating myself on the chat room, stiil no refund.
4 Messages
Everytime I ask the status of my refund, they keep telling me that it will take 24 hours to issue it.
A week later of repeating myself on the chat room, stiil no refund.
XfinityBenjaminM
Official Employee
•
2.4K Messages
2 years ago
@user_06f444 Hello! Thank you for reaching out to us here on our Community Forum. We can certainly look into this further for you but we will need more information to be able to help. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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