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user_eegaib
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Saturday, January 11th, 2025 5:05 PM

They were supposed to fix my bill and they trying to overcharged for a service I don't have

They told me to call back on 12/5/24 to fix the bill but I had a major surgery and is just now available to talk or move

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2 hours ago

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EG

Expert

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108K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMarcos

Official Employee

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2K Messages

2 days ago

Hello user_eegaib, I hope you're recovering from your surgery and feeling better. Any surgery can be nerve wracking, so I hope all is well. You've come to the right place for help with your bill, and I'll do all I can to help. I'd like to make sure we're on the same page from the start. Can you please share some details regarding the service you're being charged that you're disputing and what type of fix was advised? 

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user_eegaib

2 Messages

5 hours ago

Thanks for commenting I'm recovering slowly but I am.

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XfinityEricB

Official Employee

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1.8K Messages

 

user_eegaib Good to hear you are on the mend!

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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