They made it impossible to cancel and then sent my account to collections

[Edited: "Inflammatory"]. They made it absolutely impossible to cancel service, and then sent my account to collections. I sent written notices after trying for several weeks to cancel online and then with a phone call. After navigating several doom loops in their “customer service “system. I finally made an appointment to get a call back. The earliest appointment time was many days later and not convenient. Nonetheless, I picked up the phone when they called and then they hung up on me and never called back. I made another appointment and again the soonest appointment time was many days later. They never bothered to call me back for that one. I wrote on a bill to be canceled for service. They didn’t call me back until months later and at that time I wasn’t able to pick up. Now they’ve sent my account to collections. [Edited: "Soliciting"]. Additionally, they sold me mobile service, but never managed to get my phone working. Despite spending a very long time on the call with multiple people, I was never able to activate it. Guess what, they billed me anyway. Repeatedly. With zero usage and no activation. [Edited: "Inflammatory"]. And the customer service is infuriatingly difficult to navigate. Don’t be fooled this is a terrible terrible company.