Visitor
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1 Message
They charged me $1371 because they cannot follow our own policies
In August, my daughter decided to try the Samsung ultra. She did not like it within the first few days. Instead of telling her to return the Samsung, the rep at the Xfinity store deactivated her iPhone 16 Pro Max and had her send that back to Xfinity. I then spoke to one of their Phone reps on Sept 5 who told me if I paid $577.78 and combined it with my iPhone 16 Pro Max Credit, I would own the Samsung outright. My daughter then decided to buy an iPhone 17 Pro Max on an installment plan. Xfinity then sent me an email that I returned a damaged Samsung, even though I returned no Samsung. They also apparently lost the iPhone 16 Pro Max, even though I gave them the tracking number. When I asked the rep to look up the tracking number in the chat, she told me to go visit the store. I wasted four hours of my life chatting these people. They have absolutely no idea how to do their jobs. I have filed a complaint with my credit card and the FCC. I am also telling everyone I know to stay away from them. My son already posted that on his Facebook page. I just cannot believe how incompetent they are! Two years ago their CEO said he wanted to make it easier to deal with them. I can tell him he has categorically failed in that endeavor.
XfinityJeffB
Official Employee
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961 Messages
2 days ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
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