There's been a pending order on my account since November 2025. How do I make changes to my account.

user_icuer7, thank you for reaching out and creating a new post. I see you are attempting to change your plan online. However, since November, you've run into an error stating you already have a pending order, limiting the changes you can make online. I'm certainly sorry to hear about the trouble, but we can certainly do our best to help. 

In order to make any changes to your account, I would need to move us into a private conversation. There, I can gather your information and complete the authentication, allowing us to cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.