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user_8ruu31
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Tuesday, November 12th, 2024 6:33 AM

There isn't an Xfinity service associated with this Xfinity ID.

I’ve been trying to pay my NOW internet bill for 2 days. Every time I try to log in I get a message stating “There isn't an Xfinity service associated with this

Xfinity ID.” I’ve tried chatting with agents via Xfinity app but none of them were able to help me and kept passing me on to the next person. How am I supposed to pay my bill if I cannot log into my account?

Question

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Updated 

24 days ago

202

8

XfinityJamesC

Official Employee

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2.1K Messages

6 months ago

Greetings, @user_8ruu31! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging in to your NOW Internet account, but we are here for your support.

 

Under normal circumstances, you can make a payment or update your payment preferences through the NOW Portal by going to https://www.xfinity.com/now. If you are having difficulty logging in or the system doesn't recognize you, you can try logging in through an incognito browser window. That should eliminate any possible browser issues. You can also try reaching out to NOW Support by going to https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry.

0

0

user_ygmx3k

1 Message

1 month ago

hello help me i m deaf [Edited: "Personal Information"] my phone mobile isnt on see my camera security live what happen

(edited)

1

0

XfinityEricB

Official Employee

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2.2K Messages

 

user_ygmx3k Thanks for reaching out for assistance. This tread is a few months old. Could you create your own public post with details of the issue you need help with please, and we would be happy to assist you with getting it fixed as quickly as possible. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_g0a5yp

1 Message

1 month ago

Hello, did you ever receive any assistance? I having the exact same issue. Spoken to 7 different people and none can help

3

0

XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_g0a5yp. Thank you for sharing your concern via Forums regarding you being unable to pay your NOW internet services. Have you tried to update your payment preferences through the NOW Portal by going to https://www.xfinity.com/now. If you are having difficulty logging in or the system doesn't recognize you, you can try logging in through an incognito browser window. That should eliminate any possible browser issues. You can also try reaching out to NOW Support by going to https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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1 month ago

0

user_uvcgg0

3 Messages

Hi did you get the issue fixed same hung is happening to me ?

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29 days ago

0

user_838q22

1 Message

1 month ago

I also cannot pay my bill. Has anyone found a fix? Customer service is zero help.

1

0

XfinityJohnG

Official Employee

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1.7K Messages

Thank you for reaching out to us here @user_838q22. If you are having any issue with the NOW internet service you can reach out to the NOW support team at the https://www.xfinity.com/support/now site. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_b4diru

2 Messages

1 month ago

Same I wanted to pay using different card and when it disconnected my service I went to try and pay and every time I try and change the card I get this “There isn't a NOW service associated with this Xfinity ID” I get no help from customer support and all this tells me todo is the same thing I’ve been doing so if anyone knows how to fix or if I need to create a whole new account let me know thanks 

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XfinityBillie

Official Employee

 • 

3.3K Messages

 

user_b4diru Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, you are completely unable to log in with your Xfinity ID? Have you been able to successfully log in to the NOW Portal with thhat same username and password in the past?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_b4diru

2 Messages

@XfinityBillie​ yes I login to my account it says I that my services are paused then I try to click view more or even update payment to get service back and it says no services with this Xfinity id I call on the phone and everyone is useless and can’t help all they do is advise going to the store just for me to get the exact same result 

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1 month ago

0

user_051020

1 Message

1 month ago

This is just crazy because it seems like everybody’s service is down , I’m having literally the same exact issue with no luck smh 

2

0

XfinityChristy

Official Employee

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2K Messages

 

user_051020  I am sorry to hear you are having an issue with your service. That is not the experience we want for our customers. I would be happy to look into the issue and see how I can help. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_uvcgg0

3 Messages

Did you find a fix ? Having the same issue 

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29 days ago

0

user_uvcgg0

3 Messages

29 days ago

Did you find a fix ? Having the same issue 

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0

user_billma

Visitor

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1 Message

24 days ago

Did anyone find a fix for this yet? I've been trying to update my card but everytime I log in, it shows

"You don't have NOW services

There isn't a NOW service associated with this Xfinity ID." Same thing when I try in the xfinity app.

1

0

XfinityEricB

Official Employee

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2.2K Messages

 

user_billma Did you set up a new login ID for the NOW service, or are you using a login you already had? If you didn't make a new one, you likely just need to link the ID to the NOW service which you can do by following the steps here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Let me know if this helps resolve the issue. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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