Theft by Deception ($1228 stolen by Xfinity)

On December 31, 2024 I talked to a rep about the fact that I had been being charged for a wifi service wrongfully for over a year (since September 2023) at $85.26 a month. This resulted in over $1200 in charges. It also claimed I was on a contract, but I wasn't as I already had an existing account, at the same address, that I was using and paying for monthly. The comcast representative I talked to was able to verify this as true and was also able to see where that account had never been used before for anything. I have it on audio recording where I was told I'd be reimbursed for the wrongful payments within 10 days. Fast forward a month (February 6, 2025) , and not only do I not get my money back but Comcast sends me a letter requesting $338.16 for unreturned equipment for said account that I NEVER had and also threatened to send me to collections. We called again and were reassured that this would be fixed and removed as well as have our reimbursement of credit looked at as it was clear Comcast was in the wrong. 

I have screenshots of my bank account where comcast was pulling money out of my account twice a month, I have the audio recording, I also am fully aware that Comcast has a copy of the phone calls too. 

We have been lied to multiple times now about having this fixed and getting our money or at least $1228.90 in credit returned back to us to use on our existing account. We have spent hours upon hours trying to sort this out. This is our last ditch effort before contacting BBB, FCC, State Attorney General, CFPB, as well as going to social media to warn others using the screenshots and audio recordings I have. 

This is 100% theft and absolutely the worst customer service I have ever been a part of. This is a lot of money and we feel we are being more than fair by just asking for it to be a credit to our account instead of giving us our money back like should be done truthfully.