New Poster
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7 Messages
The Yearly Hassle and Begging
I have been a customer with Comcast/Xfinity since 2010 and finally, I am tired of that yearly hassling and begging for a lower monthly payment after they always increase the monthly payment between $120 and $140 for internet only by the end of what they call promotion.
My rate just increased one day ago from $78 to $129.
While new customers get the same (1 Gig) internet speed for $70 a month for 5 years, existing customers get punished with higher prices and this constant hassling and begging for a lower monthly payment.
What a great business model this is.
I am moving to a new area in my city by the end of this year and have three more ISP to choose from beside Comcast/Xfinity.
Guess which one I do not choose.
I just came here to wish you “loyal” and existing Comcast/Xfinity customers all the best with your yearly hassle and begging for a lower rate.
XfinityJamesC
Official Employee
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2.9K Messages
2 hours ago
Greetings, @MAD_King! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these promotional discounts. You have definitely come to the right place for assistance.
I completely understand how frustrating it can be to try finding a new promotion every year or two, especially when your last promotion was better than the new ones being offered. The good news is, we've made a lot of changes to our promotions, and they way they are structured, over this past year. Most of our new promotions will now provide a discount for five years, instead of one or two, and they no longer require a service agreement or contract. That way, if you find a promotion that you really love, it will be around for a long time, but if you do need to move on for any reason, you will not need to worry about any cancellation fees.
If you would like to go over your options, please let us know. We are here for your support. Please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we will make sure you are taken care of.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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