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user_04tsc7
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2 Messages

Friday, July 26th, 2024 3:57 PM

The Request On Demand Credit page never loads?

Over the past few months everytime I try to load the Request On Demand Credit page on the website it never loads. We have a mixture of on purpose and accidental purchases, and I'm not able to look and see what each rental is. Also no one else is able to see what's rented? That's wildly inconvenient and I don't know how to rectify this. It's very frustrating!

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4 months ago

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XfinityRoberto

Official Employee

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1.5K Messages

4 months ago

Hi there @user_04tsc7. Thank you so much for reaching out to us regarding the on demand credit page online. You are in the right place and we are happy to assist you today. Now are you making sure you are sign in with the primary Xfinity user ID? 

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user_04tsc7

2 Messages

yes, it still doesn't show me the title. 

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4 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

Thank you for confirming that you are still not seeing the title @user_04tsc7. We'd be happy to get your account pulled up to review your On-Demand purchases and assist with applying any proper credits, rest assured our team is here to help. This will require us to collect a few pieces of information though to get the account pulled up to review. To get started, would you mind sending us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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4 months ago

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