Visitor
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1 Message
The purpose of this dispute is an invalid charge of $61.07
The purpose of this dispute is an invalid charge of $61.07 erroneously assigned to the collection agency Sequium Asset Solutions (Reference: [Edited: "Personal Information"]). My Comcast account was formally cancelled and closed more than 3 years ago. I am attaching as evidence the collection email received and my service records with AT&T at my residence, which prove that I had already switched to another internet provider at that time. I demand that Comcast immediately recall this account from collections, update the balance to zero, and provide written confirmation that there is no debt pending to prevent any negative impact on my credit history."
EG
Expert
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121.9K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.5K Messages
47 minutes ago
Hello @user_p3y4i7 we appreciate you sharing this experience. Our team can help and take a closer look at the billing details on that closed account. Just send a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
You can see how to send us a direct message here,
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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