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user_lmdsw7
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Visitor

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08/21/2026 2:46 PM

The payment I made this morning isn’t showing for my WiFi services to be restored

My internet was suspended for nonpayment. I made a $218 payment directly through Xfinity about an hour ago. My bank shows the $218 transaction as pending and the money has been removed from my available balance, but the payment is not showing anywhere on my Xfinity account and my service has not been restored. I need you to locate the payment or manually verify it and restore my service please.

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26 days ago

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XfinityAdrienne

Official Employee

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2.3K Messages

1 month ago

Good Morning, @user_lmdsw7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your services not restoring on your end, it certainly is not what we want for our customers. Typically, after a payment is processed it can take 1-2 hours for everything to fully restore with the services. Have you completed any troubleshooting steps with the modem? A full reboot of the device can typically help! Please let us know.

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user_lmdsw7

Visitor

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2 Messages

@XfinityAdrienne​ yes I tried everything and waited. It still hasn’t come back on and it’s not showing anywhere on my Xfinity account but I have the bank statement and proof of the payment being posted.

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29 days ago

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XfinityThomasD

Official Employee

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2K Messages

Let's check the account and review the billing to see what's going on with the account. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum
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29 days ago

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XfinityThomasD

Official Employee

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2K Messages

26 days ago

Thanks again for reaching out to our team for assistance. It appears the payment was applied to a previous account, which caused some confusion in the system. The payment was transferred and services have been restored now. Feel free to create a new post if you ever have questions in the future. Our team and community are here to help however we can.

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