The Irony of Xfinity's Promotional Packages/Charges Creep

I've been a Comcast customer for over 20 years and have consistently found myself negotiating service charges every two years. Recently, I came across a comment from another customer who observed that lowering internet speed was priced higher. The Xfinity agent explained it was due to a promotional offer, which seems counterintuitive.

Curious, I checked my account to explore options for reducing charges and (not surprised) discovered the same trend. To downgrade my internet speed to 200 Mbps it would cost an additional two dollars for 200 Mbps less – a rather perplexing scenario - "promotional deal" or not! Why don't I have a better choice?!!!!

It appears that Xfinity's pricing structure follows a pattern: 1) Attract new customers with low prices, 2) Rely on customers to initiate periodic negotiations, often prompted by noticing increased charges, and 3) "Offer" long-time customers plans that either cost more or offer less than their current plans. This strategy seems to favor new customers, leaving long-time customers with fewer options for favorable deals.

And I don't have other internet or cable TV providers in my area.

I believe that Xfinity is engaging in unfair practices. What is the plan to keep long-time customers? I certainly don't feel valued.

Responses

XfinityEva

Official Employee

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1.6K Messages

1 year ago

Hi @user_2hkhcn Thank you for visiting our Xfinity Community Forums for your concerns about your pricing. We understand and hear your feedback about the cost, and having a promotion or Every Day Pricing (EDP). As technology advances we do our best to keep up and make sure we have the latest available to bring you the best experience with our services and products. We have a page for more information and FAQ about price changes here.

You can also learn more about how we are committed to bringing you the best in entertainment at xfinity.com/howitworks and ways we have invested in our network .

user_2hkhcn

2 Messages

While I appreciate the information about technology advancements and the commitment to providing the best entertainment experience, I would like to express that my concerns regarding the increase in price for a lower internet speed and the issue of customer loyalty remain unaddressed.

The observation still stands that downgrading my internet speed to 200 Mbps incurs an additional cost, which appears counterintuitive. I believe there is a need for clarification on this matter. As a loyal customer for over 20 years, it is disheartening to find that my options for favorable deals seem limited, and the current pricing structure seems to favor new customers more.

I was hoping for insight into the specific plan or strategy Xfinity has in place to keep long-time customers satisfied. While technological advancements are essential, it would be valuable to understand how these advancements translate into benefits for loyal customers, especially in terms of pricing and plan options.

Additionally, the provided links did not address my concerns directly. The information indicates the prices won't change until the "promotional period" is over, but that doesn't address my concern that downgraded services are more expensive. What steps does Xfinity taking to ensure that long-time customers like me feel valued and have access to reasonable pricing options.

I look forward to a more detailed response that directly addresses the concerns raised and provides insight into the company's approach to retaining long-time customers.

Thank you for your attention to this matter.

1 year ago

XfinityVictor

Official Employee

•

1.3K Messages

@user_2hkhcn

I am happy to be of assistance by looking at current promotions we can offer. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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1 year ago

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The Irony of Xfinity's Promotional Packages/Charges Creep

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