The "Free Watch" Offer is a fraud

In January I reached out to Xfinity about upgrading my internet and appear to have fallen from the same scam I have seen this in dozens of posts on this forum. As a 30 year customer and Xfinity Diamond member what ever that means the agent on the chat then went down the road of offering a "Free Apple Watch" but we did not need a new watch, but after repeated pushes we too thought it was just a perk and after asking repeatedly what the catch was and that we would not want if there were ANY charges, we were told that there would not be. Wow what a great offer, we decided we could give to my son for his birthday later this year.

March bill came and there was a charge for the watch of $12.49 and a promo credit for the same thing. Now looking back at my bills not only have I been charged $10 a month for the watch "line" but also $12.49 a month since April for the cost of the watch. In spending 2 hours on chats and with phone agents today (one of which was 40 minutes just to be disconnected and had to call back and start the whole conversation over again) I have been told the "good news" is that they can now save me $10 a month on my bill by deactivating the watch monthly service line fee. Wow, how lucky I am because now I also have to pay the remaining $189 balance on the watch all at once. So I will have paid $299 +$80 in service line fees for a "free" watch I never asked for in the first place. The excuse was in the "texted" contract that was sent to us by the agent while "chatting" with them to approve the terms that they outlined in the chat outlined all the fine print of having to activate within 30 days which considering the watch is still in the box I did not do. I offered to return the watch but was told they have a 14 day return policy which was up first week of February and I was not charged until April. Xfinity should have access to their official chats through the website you would think showing the agent was not honest in the push to get us to accept the watch. 

These text authorizations that you cannot go back and review nor receive in email form. The chat agents have to either be completely uninformed about the terms of the "free watch" are or if they just didn't care because of the Sales Targets they have to hit (isn't this what got Wells Fargo in trouble?) opening accounts no one asked for based on unrealistic sales targets.  But Xfinity needs to be held accountable. I even offered to go back and accept the $10 monthly line fee for the length of the term if they could reinstate the promotion of the $14 monthly charge to buy the watch could be waived and was told that was not possible. So Xfinity was willing to charge me $10 a month wether the watch was activated or not but since I didn't activate it within 30 days (which would have earned xfinity no extra fees) and is also 16 days past the return window of the watch I have to pay full price for the watch.

DO NOT FALL for this bait and switch from xfinity agents. The watch isn't even a good one and I could have bought cheaper at a Costco. I will be filing a complaint with the BBB. Based on the number of posts about this fraud and the false statements the agents made about the terms I am not the only one. Xfinity you should be better than this.