Visitor
•
10 Messages
The agent is cheating me into opening a phone line but still haven't received the gift card promised. Will file a complaint with the FCC!!!
The agent promised to give me the gift card when I opened the line. I followed up several times but still have not received the gift card. Additionally, the mobile started charging me fees even though I was told by the support it would be free for the first year. This is a total scam, and all the agents via chat keep pushing not resolving this issue. Please cancel the phone, refund me the money, and provide the gift card. I will file a complaint with the FCC and will tell everything about the Xfinity customer service scam.
user_othyd4
Visitor
•
10 Messages
4 hours ago
I will report to the senator and congress office as well that Xfinity is such a scam business.
0
0
XfinitySean
Official Employee
•
228 Messages
4 hours ago
Thanks for reaching out through our community forums, user_othyd4! I'm sorry to hear you haven't received your gift card! Have you checked the incentive tracker website here to check the status?
If nothing shows up on that website, we'd be more than happy to investigate further. We have tickets that we can submit for these exact situations. If you'd like us to take a look, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
8
0