Visitor
•
5 Messages
Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.
I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date that she put the arrangement for I went ahead made that partial payment as she said, and then she told me to reach out to her and and she would help me set up a further arrangement to make another payment so that I could replace the return payment. but she never returned my phone calls my emails. and every time I talk to someone else they told me they couldn’t help me set up an arrangement because I had broken the previous one, but when in fact, I did not break any arrangement. I had agreed-upon amount that I set up with an actual supervisor and she did tell me that she couldn’t put a partial payment extension in the system, and specifically told me not to worry that the arrangement was set up for the full past due because I was concerned as well .so with that being said I spoke to numerous people at Comcast who gave me multiple different explanations so and so forth and at this moment, my services have been hard disconnected. I am trying to see if I can make an arrangement to you know put a down payment to get my services back on. Nobody wants to help me. I’ve been a customer for almost 20 years. Never had a situation in my whole time with Comcast happened like this I just don’t think it’s fair. I don’t understand how you guys can do this to your customers . I constantly get disconnected through chat and I’m always made to feel like I am the problem that I have done something wrong at this point maybe I should just cancel my services with Comcast and find someone else. It’s just very unfortunate how you guys handle things, especially when you created the problem I find it best to be part of the solution not the problem
XfinityDemetrise
Official Employee
•
364 Messages
11 hours ago
Hi there @Empm1029- Thank you so much for reaching out on our Xfinity Community Forum about your payment arrangement concerns. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. I'll be happy to assist. Can you confirm your payment arrangement date?
7
0