New Poster
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1 Message
Thank you for your payment
I get an email confirmation last few months but I pay by billpay not with a VISA card
What is going on here?
Account Number: | Ending in ********9830 | |
Card Type: | VISA | |
Card Number: | Ending in ********1369 |
I don't pay via VISA nor do I have a VISA ending in 1369
Responses
BruceW
Gold Problem Solver
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22.4K Messages
6 m ago
I've been seeing the same thing for more that a year along with others, ex: https://forums.xfinity.com/t5/Billing/Strange-credit-card-payments-being-processed-on-my-account/m-p/3390942#M129186. I have spent hours trying to get to the bottom of it and have gotten nowhere. If you are able to get it corrected, please post how you did it.
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ComcastGina
Official Employee
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200 Messages
6 m ago
Hi ckeith1, thanks for letting us know about this. We want to look further into this billing issue, so please click on my handle (ComcastGina) and send a private message with your name, the complete service address (including city, state, ZIP, apartment number, etc), and the account number, so we can begin to get this investigated.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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