New Poster
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1 Message
Thank you for your payment
I get an email confirmation last few months but I pay by billpay not with a VISA card
What is going on here?
Account Number: | Ending in ********9830 | |
Card Type: | VISA | |
Card Number: | Ending in ********1369 |
I don't pay via VISA nor do I have a VISA ending in 1369
Responses
BruceW
Gold Problem Solver
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22.6K Messages
8 m ago
I've been seeing the same thing for more that a year along with others, ex: https://forums.xfinity.com/t5/Billing/Strange-credit-card-payments-being-processed-on-my-account/m-p/3390942#M129186. I have spent hours trying to get to the bottom of it and have gotten nowhere. If you are able to get it corrected, please post how you did it.
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XfinityGina
Official Employee
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233 Messages
8 m ago
Hi ckeith1, thanks for letting us know about this. We want to look further into this billing issue, so please click on my handle (ComcastGina) and send a private message with your name, the complete service address (including city, state, ZIP, apartment number, etc), and the account number, so we can begin to get this investigated.
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