ckeith1's profile

New Poster

 • 

1 Message

Fri, Dec 4, 2020 3:00 PM

Thank you for your payment

I get an email confirmation last few months but I pay by billpay not with a VISA card

What is going on here?

Account Number:
 
Ending in ********9830
Card Type:
 
VISA
Card Number:
 
Ending in ********1369

I don't pay via VISA nor do I have a VISA ending in 1369

Responses

BruceW

Gold Problem Solver

 • 

22.6K Messages

8 m ago


@ckeith1 wrote: I get an email confirmation last few months but I pay by billpay not with a VISA card ...

I've been seeing the same thing for more that a year along with others, ex: https://forums.xfinity.com/t5/Billing/Strange-credit-card-payments-being-processed-on-my-account/m-p/3390942#M129186. I have spent hours trying to get to the bottom of it and have gotten nowhere. If you are able to get it corrected, please post how you did it.

 

Official Employee

 • 

233 Messages

8 m ago

Hi ckeith1, thanks for letting us know about this. We want to look further into this billing issue, so please click on my handle (ComcastGina) and send a private message with your name, the complete service address (including city, state, ZIP, apartment number, etc), and the account number, so we can begin to get this investigated. 

New to the Community?

Start Here