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RunnerChick69
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Wednesday, October 4th, 2023 8:01 PM

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Texts that say my account is past due

I keep getting texts from this 266278 number saying my account is past due but I know it isn't. I am sure this is a scam but before I block I want to be sure this is not actually from Xfinity. Can you confirm?

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2 years ago

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XfinityThomasA

Official Employee

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2.4K Messages

2 years ago

Hello, @RunnerChick69! I know I'd be wondering that too! The quickest way to confirm would be to log into your Xfinity account online or use the Xfinity app to check your account balance. You can also make a quick call to 1-800-XFINITY (1-800-934-6489), select prompt #2 for Billing and Payments, and follow the prompts to review your Xfinity account balance. And of course, our Digital Care Team would be happy to help review your billing details too. Protecting customers from bad actors is our top priority, and you can learn more about common scams and how to protect yourself here. And, check for real-time alerts and reported scam phone numbers here. 

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RunnerChick69

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4 Messages

@XfinityThomasA​ Thanks! I did and it's fine and I knew it was, I could see it was charged on my credit card too, it's just annoying. Today I got one  saying  my service has been suspended for non payment and yet here I am with internet and TV. They are officially blocked :D 

2 years ago

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XfinityDena

Official Employee

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3.2K Messages

So our texts do come from 266278 therefore I would like to take a look at your account to make sure everything is good to go @RunnerChick69

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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