Text message received Acc handed over. It's a brand new account.

hallo! anyone there?! 

I am waiting on a response please.

Good afternoon,

Thank you for the feedback.

However, I do not think it is up to me to contact the collection agency. 

The fact that numbers are being "re-used" by Xfinity, it is then up to Xfinity as a company to ensure that innocent people do not receive these kind of messages and that notes be made that the "number" was allocated to a brand new customer.

Therefore, the onus of contacting the collections agency rests on Xfinity, to ensure that that have my number removed from their list so that I can be assured that my future scores are not tarnished due to Xfinity business practices. 

I kindly request that this matter be resolved, and I would appreciate in writing that the collections agency was in fact contacted and my name & number is removed and that there will be no records of bad debt reflecting against my name in future.

Thank you

I understand how frustrating that can be for you; but we do not contact collections agencies for this issue. You would be the one to contact them to let them know this is not your account.

Good day, 

I am most certainly not contacting any collections agency concerning this matter. The onus rest upon Xfinity as a Business to ensure that data sold / handed to such entities are 100% accurate. 

Why must I as an Xfinity client contact the collections agency and explain that Xfinity made a mistake? 

I'm terribly sorry but it is not my responsibility or accountability to do so.

1. As a business you know which numbers are linked to bad accounts and only such numbers should be handed over to collectors. 

2. As a business you know which numbers are "recycled" and therefore it is your responsibility to ensure that "recycled" numbers with a bad payment history is not issued to new clients.

3. As a business you are responsible to ensure that your clients receive the best customer service and doing so retain them as your clients. 

The way things are going at the moment with Xfinity, I have a good mind to close the account and rather support one of the many competitors in the market place. They might be more deserving of my patronage.