Jpvqtran's profile

Regular Visitor


2 Messages

Sun, Feb 21, 2021 10:00 AM

Texas winter storm

Can you give me 3 days outage credit due to winter storm.
Feb 16,17,18.
Viet Tran



Official Employee


85 Messages

2 m ago

Hello, @Jpvqtran. Thank you for reaching out to us about the recent issues you've been experiencing with your connection. We can credit accounts when services are out at the node or plant, but if it's due to a power failure at your home, we would not issue a credit as we do not provide those services. Please send a Private Message with your full name and address, and I can definitely look into what options we have available for you. Thank you! 


To send a Private Message, please select my username (ComcastStephani) and then select" Send a Message".


I am an Official Comcast Employee.
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