New Poster
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1 Message
Texas Storm Outage
Hello,
I lost my internet from 2/15 to 2/17 and even afterwards sporadically despite having power during a large portion of this period. I was wondering if there will be a service credit for this interruption.
Thanks.
Responses
ComcastRob
Official Employee
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234 Messages
2 m ago
@xftMatt1
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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