xftMatt1's profile

New Poster

 • 

1 Message

Sun, Feb 21, 2021 7:00 PM

Texas Storm Outage

Hello, 

 

I lost my internet from 2/15 to 2/17 and even afterwards sporadically despite having power during a large portion of this period. I was wondering if there will be a service credit for this interruption.

 

Thanks.

Responses

ComcastRob

Official Employee

 • 

234 Messages

2 m ago

@xftMatt1

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here